I want to thank you for all you have done for my son. It was certainly an uphill battle yesterday. I thought you handled it so well. Watching how you compassionately worked with my son to break his denial, show him how his deep depression, anxiety and OCD tendencies have affected his life and our family was beautiful. I am so grateful you were recommended to us. Thank you for all you did. Last night was the first night I have slept soundly in a long time.
Start with the situation as it is.
You do not need to know whether your family needs intervention, coaching, treatment navigation, or long-term support before reaching out. That is part of the work.