Thank you for always being so quick and prompt. You saved us and are continuing to save us. I can’t even say how grateful I am and even put it into words. Your positivity and non-judgmental and loving approach is like exactly what this family needs. You're a very special person and I hope you know that the work you do is nothing short of a miracle.
Start with the situation as it is.
You do not need to know whether your family needs intervention, coaching, treatment navigation, or long-term support before reaching out. That is part of the work.